महत्वपूर्ण तिथियाँ
| कार्यक्रम | तारीख / समय |
|---|---|
| आधिकारिक अधिसूचना जारी होने की तारीख | 23-10-2026 |
पदवार रिक्तियों का विवरण
| पद | स्थान |
|---|---|
| Lead - Business Systems Services | Chennai, India |
कौन आवेदन कर सकता है
- Listed Bachelor's degree, 7–12 years IT experience और enterprise Customer Support platform requirements पूरी करने वाले उम्मीदवार।
- Lead - Business Systems Services — Official posting की degree, experience और platform requirements पूरी करने वाले उम्मीदवार।
आवश्यक योग्यता और अनुभव
| पद | योग्यता और अनुभव |
|---|---|
| Lead - Business Systems Services | Computer Science, Information Technology, Information Systems या related field में Bachelor's degree; 7–12 years IT experience, जिनमें 5+ years enterprise Customer Support platforms को support/architect करने का अनुभव; enterprise customer-support solutions design/implementation; Freshdesk hands-on experience highly preferred; Zendesk, Salesforce Service Cloud, ServiceNow CSM या similar platforms; APIs, middleware, enterprise integrations और workflow automation; AI-enabled customer-support capabilities का exposure. Preferred: global Customer Support/CX support, Freshdesk implementation/migration/modernization, ITIL, Workato/MuleSoft/Boomi और AI solutions implementation. |
आवेदन कैसे करें
- Exact official Freshworks SmartRecruiters job page से online आवेदन करें।
आधिकारिक लिंक
Important Dates
| Event | Date / Time |
|---|---|
| Official Notification Release Date | 23-10-2026 |
Post-wise Vacancy Details
| Post | Location |
|---|---|
| Lead - Business Systems Services | Chennai, India |
Who Can Apply
- Candidates meeting the listed Bachelor's degree, 7–12 years of IT experience, and enterprise Customer Support platform requirements.
- Lead - Business Systems Services — Candidates meeting the official posting’s degree, experience and platform requirements.
Essential Qualification and Experience
| Post | Qualification and Experience |
|---|---|
| Lead - Business Systems Services | Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field; 7–12 years of IT experience including 5+ years supporting or architecting enterprise Customer Support platforms; proven experience designing and implementing enterprise customer-support solutions; hands-on Freshdesk experience highly preferred; experience with Zendesk, Salesforce Service Cloud, ServiceNow CSM or similar platforms; APIs, middleware, enterprise integrations and workflow automation; exposure to AI-enabled customer-support capabilities. Preferred: global Customer Support/CX support, Freshdesk implementation/migration/modernization, ITIL, Workato/MuleSoft/Boomi, and AI-solution implementation. |
How to Apply
- Apply online through the exact official Freshworks SmartRecruiters job page.